Which aspect is NOT part of ESG evaluation criteria?

The aspect that is not part of ESG (Environmental, Social, and Governance) evaluation criteria is customer service quality. ESG criteria are focused on how companies manage risks and opportunities related to environmental, social, and governance factors.

Environmental impact pertains to the company's efforts to mitigate their carbon footprint, conserve natural resources, and reduce pollution. Employee demographics relate to the social aspect, covering issues like diversity, equity, and inclusion within the workforce. Board diversity is also a key part of governance evaluation, as it reflects how well a board represents different perspectives and backgrounds, which can enhance decision-making and corporate performance.

While customer service quality is important for business success, it does not fall directly under the ESG framework, which evaluates broader ethical and sustainable practices rather than specific operational metrics like customer service. Thus, identifying customer service quality as not being part of ESG evaluation criteria highlights the focus of ESG on sustainable practices and outcomes rather than on day-to-day business operations.